Financial Inclusion Specialist

Closing Date
: 11th March 2026

Salary
: £36,293

Location
:
Manchester - Agile

Job Type
:
Full Time, Permanent

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for a Financial Inclusion Specialist to join us!

You will deliver a customer-focused financial inclusion service to help customers manage their finances and improve their financial capability, avoiding legal action and potential eviction.

This role empowers residents to sustain their tenancies by providing comprehensive welfare benefits advice, including support with Housing Benefit and Universal Credit, alongside tailored money guidance. You will manage casework, refer to appropriate external organisations, and advocate on behalf of residents with creditors and the DWP, ensuring they receive their full benefit entitlement and support with grant or charitable funding applications where appropriate.

• Deliver customer-focused financial inclusion services.
• Manage casework and referrals to external organisations.
• Advocate on behalf of residents with creditors and the DWP.
• Ensure residents receive full benefit entitlement and support with grant/charitable funding applications.
• Design and deliver Financial Inclusion training courses for One Manchester customers.

• Experience providing personal financial advice and guidance.
• Knowledge and experience of welfare benefits advice including legislation such as Welfare Reform Act 2012.
• Computer literate with experience of housing management systems and case management systems.
• Self‑motivated and able to work on own initiative to meet required deadlines.
• Full UK driving licence and ability to drive.

Why take up the challenge with One Manchester? It is a great place to work. We have bags of potential and huge opportunities waiting to be unlocked. Supportive and flexible, we are proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we'd love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. Our purpose is to provide good quality homes, great services and real opportunities for our customers and communities.

In accordance with the aims of our Equality and Diversity strategy and our organisational commitment to address the employment of underrepresented groups, One Manchester operates the “Rooney Rule”. This means we aim to interview at least one ethnically diverse candidate for all roles and at least one female candidate for trades and facilities teams where under representation exists. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity.

We are transitioning to a culture where agile working will be a feature of many roles. We also support a flexible working culture where possible. If you require flexibility or part‑time hours, please let us know and we will consider it for this role.