IBA Account Handler

IBA Account Handler Your new company An established and progressive insurance brokerage based in London, offering a hybrid working pattern (typically 2–3 days in the office). The business is recognised for its inclusive culture, strong focus on employee growth, and lively office environment. With an emphasis on flexibility, wellbeing, and long‑term development, this is a place where you’re encouraged to shape your role and build a career across a wider group.

Your new role As an IBA Account Handler, you will oversee a portfolio of client accounts and manage all aspects of Insurance Broking Accounts (IBA) across multiple brands. Your responsibilities will include:  Investigating and allocating cash  Leading credit control activity and ensuring prompt debt collection  Processing payments for claims and return premiums  Producing accurate, timely MI reports  Working with internal teams and external partners to resolve queries  Preparing and issuing statements of account ️ Ensuring adherence to FCA CASS 5 Client Money Rules ️ Maintaining accurate ledgers and financial records  Identifying potential bad debts and escalating where required  Building strong working relationships to support financial performance This is a detail‑focused, client‑centric role where your financial expertise and communication skills will be essential.

What you'll need to succeed Previous experience in an IBA role Strong MS Office capability Knowledge of Global XB (advantageous) Excellent written and verbal communication skills Ability to influence stakeholders and resolve issues effectively A proactive, resilient, and professional approach What you'll get in return Competitive salary  10% employer pension contribution (with 5% employee input)  Generous annual leave allowance  Private medical insurance  Annual bonus scheme  Discounts at major retailers, gyms, restaurants, and more ️ Access to wellbeing initiatives and career development support  A vibrant, inclusive culture with regular social events and recognition programmes  What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.  4736360