Credit Controller

ROLE OVERVIEW

The Credit Control & Ledger Clerk plays a pivotal role in maintaining the financial integrity of Amoria Group – including Amoria Bond and Coalesce. Management Consulting - through accurate and timely collections, billing and efficient payment processing. You will be responsible for:

• Managing and reconciling a complex and diverse ledger.
• Overseeing end-to-end billing, payments, and credit control processes.
• Ensuring client invoices and receipts are processed accurately and on time.
• Providing “Best Service” through proactive communication with internal and external stakeholders.
• Acting as a subject matter expert (SME) in billing, payments, and credit control processes.
• Training, mentoring, and supporting team members while leading continuous improvement initiatives across the Finance Operations function.

• Credit Control & Collections
  · Manage and collect outstanding debts across assigned ledgers in line with collection and ageing targets.
• Conduct credit risk assessments for new and existing clients, providing recommendations to stakeholders.
• Monitor and escalate high-risk or overdue balances; flag potential bad debt risks.
• Issue account statements and reminders, and manage client queries on outstanding invoices.
• Negotiate payment plans where appropriate and liaise with legal representatives for escalated recovery actions.
• Conduct regular ledger reviews and report on performance, trends, and risks to management. Customer Service & Stakeholder Communication

• Monitor department inboxes and manage Freshdesk/email tickets within SLA.
• Respond to client queries professionally and promptly, ensuring issues are resolved.
• Partner with Sales Consultants and Leadership to communicate on unbilled items and commission-impacting issues.
• Provide excellent customer service and support both internal and external stakeholders with accurate financial information

• Produce accurate and timely client invoices (permanent and contract) in line with company policy.
• Combine invoices with supporting documentation, such as timesheets and purchase orders.
• Prepare and verify invoices prior to submission.
• Track client spend against purchase orders and report on unbilled or on-hold items.
• Communicate reasons for billing holds and work with stakeholders to ensure prompt resolution.
• Support invoice corrections through the credit and re-bill process.
• Ensure compliance with billing deadlines to support payroll and commission processing.

• Review and process incoming payments, ensuring correct allocation and posting in the finance system.
• Support bank reconciliation and resolve discrepancies promptly.
• Assist with payment processing and monitor vendor and client payments to maintain accuracy and efficiency.
• Liaise with finance teams on audit queries and external audit requirements.

• Act as the first point of contact for process queries from Billing, Payments, and Credit Control teams.
• Train and mentor new and existing team members on finance processes and best practices.
• Lead or support Continuous Improvement (CI) initiatives to enhance efficiency and accuracy across the finance function. ·

ESSENTIAL EXPERIENCE

• Proven experience managing complex ledgers and high-value client portfolios..
• Proficiency in accounting and office software.
• Track record of reducing debtor days and improving cash flow

KNOWLEDGE & SKILLS

• Excellent written and verbal communication skills.
• Strong decision-making and problem-solving abilities.
• Ability to work independently and as part of a team.

BEHAVIOUS

• Works effectively under pressure and to deadlines.

DESIRABLE

• Previous work in recruitment or professional services industry
• Experience using CRM systems.
• Exposure to international billing or multi-currency environments
• Understanding of IFRS or UK GAAP standards
• Strong Excel kills and ability to reconcile complex debtor accounts
• Experience in credit control roles
• Demonstrates assertiveness, confidence and resilience

THE PACKAGE:

You can expect a competitive starting salary of £30500.00 plus company benefits which include company incentive trips to places like Dubai, Marbella, monthly lunch clubs, annual personal development allowance & lots more!

Amoria Group is proud to be an inclusive employer. We welcome applicants from all backgrounds, regardless of age, experience, or background.

THE COMPANY IS AN EQUAL OPPORTUNITIES EMPLOYER.