Fraud Specialist; Hybrid

Responsibilities

• Conduct end-to-end investigations into suspected fraud cases, ensuring findings are clearly documented and outcomes are well-reasoned
• Review fraud claims and suspicious activity alerts, gathering relevant evidence and escalating where appropriate
• Maintain clear communication with customers during investigations, managing expectations and providing updates
• Support fraud prevention through risk-based decisions on applications and transactions, ensuring compliance with regulatory requirements
• Liaise with external parties (e.g., banks, law enforcement, fraud prevention agencies) when required to share intelligence or resolve cases
• Escalate suspected first-party fraud and contribute to internal reporting processes
• Provide guidance, training, and support to colleagues on fraud-related queries and referrals
• Assist team leaders and seniors with ongoing fraud prevention initiatives and process improvements.

• Proven experience working in a similar fraud detection/prevention role within a financial institution
• Previous experience and knowledge of the use of Cifas and Visa
• Knowledge of Fraud and AML laws and regulations
• High level of attention to detail with regard to documentation examination
• Excellent communication and customer service skills
• Ability to work under pressure and able to prioritise tasks and cases
• Adaptable in a fast-paced environment
• A team player that acts with integrity and treats our customers and associates with respect
• Bonus points for:
  Previous experience using Salesforce
• Have knowledge of the rules, regulations and reputational risks to further improve the fraud investigation's processes
• Experience working across multi-products.