Relationship Director

Join us as an AVP Relationship Director, where you will manage and develop relationships within our Large Corporate client portfolio as the primary point of contact for clients using our Sales Finance product within Transaction Working Capital (TWC). You will bring strong technical understanding of Sales Finance while working closely with teams across Transaction Banking to deliver effective working capital solutions.

This role includes regular client engagement and customer visits and requires the confidence to operate in a dynamic and commercially focused environment.

• Experience in Sales Finance and invoice discounting
• Excellent relationship management skills
• Strong financial understanding and awareness of business performance

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role is based in Manchester and London

To establish and nurture profitable partnerships with both corporate and SME clients with regards the Sales Finance Working Capital solution, bridging the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.

• Management of client relationships to identify the client's financial goals, challenges, and risk tolerance to support growth, to help identify trends, insights, and areas for improvement to support client needs.
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Management of the clients Sales Finance facility and servicing to ensure balance between Credit Risk and returns.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, offering expert product advice to ensure a positive and continuous relationship.
• Assessment of financial, legal, credit and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance…