Customer & Data Administrator

Your new company
Hays are recruiting for a temporary Customer & Data Administrator. We are seeking a highly organised and technically skilled Data Administrator to support our client's financial services operations. The ideal candidate will have strong data management capabilities, excellent attention to detail, and the confidence to handle some inbound and outbound phone‑based activity with customers or internal stakeholders. This role is suited to a proactive individual who thrives in a process‑driven, regulated environment.

This role is office based in Manchester city centre.
Your new role

Key Responsibilities Data Administration & Management

Maintain, update, and validate customer and financial data across core systems and databases.
Perform regular data quality audits to ensure accuracy, completeness, and compliance.
Identify and resolve data discrepancies, escalating issues where appropriate.
Support process improvements to enhance data integrity and operational efficiency.
Assist in data extraction, reporting, and preparation of information for internal teams.

Customer & Stakeholder Communication

Handle inbound and outbound calls to verify information, clarify data queries, or obtain missing documentation.
Provide clear, professional communication while maintaining confidentiality and compliance with regulatory standards.
Work collaboratively with internal teams (e.g., Operations, Compliance, Finance) to resolve data‑related queries.

Compliance & Governance

Adhere to financial services regulatory requirements including GDPR, data protection policies, and internal risk controls.
Maintain accurate digital records in line with audit and compliance frameworks.
Ensure all data entry and communication activity complies with internal policies and industry standards.

What you'll need to succeed
Skills & Experience Required

Strong proficiency with data management tools and systems (e.g., CRM systems, financial databases, Excel, and reporting tools).
Advanced knowledge of Microsoft Office applications, particularly Excel (lookups, pivot tables, data cleansing, formulas).
Ability to quickly learn and navigate complex systems and platforms.
Understanding of data governance and data protection best practices.
Previous experience in a data administration or operations role, ideally within financial services, banking, insurance, or another regulated industry.
Experience handling customer or client calls in a professional environment (desirable but not essential).
Background in fast‑paced, accuracy‑driven environments.
Excellent attention to detail with a methodical approach.
Strong problem‑solving skills and analytical mindset.
Ability to manage multiple tasks while maintaining accuracy and deadlines.
Professional communication skills (written and verbal).
High integrity and strong sense of accountability.

What you'll get in return

Hybrid or office‑based options may be available depending on business requirements.
Full training on systems and regulatory processes will be provided.
Opportunities for progression.
Temporary ongoing role, potentially opportunities for permanent roles, performance-dependent What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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