Collections Specialist

Overview

AMS Group is a leading UK Top 60 accountancy firm with a differentiated advisory-led proposition, headquartered in Manchester. We have been a trusted name in professional services for over 40 years. Our commitment to excellence and customer satisfaction has positioned us as a premier provider in the market.

Evolving from a family run accountancy practice in Blackburn (established 1982), to a nationwide advisory business with over 200 employees, across 12 offices, our trading divisions comprise Audit, Accounts, Tax & Advisory with multiple service lines within each division. We leverage our relationship-driven client approach to generate significant cross-sell opportunities. Complementary to our organic growth is an impressive M&A strategy, with eight acquisitions completed since 2021 and further strategic acquisitions planned in 2025.

At AMS we never offer a one size fits all approach. We know, in today’s economic environment, businesses require bespoke support, and we provide end-to-end services from start-up to exit strategies. Our mantra is “Good advisers help your business. Great ones transform it”. This is the foundation upon which we have built our business.

We know great people make a great business. Our award-winning culture drives our success. In 2024, we were named the 7th Best Accountancy Firm to Work for in the UK and featured in the Top 100 Companies to Work For. We’re proud to be recognised as Best Employer in Tax (Tolley’s Taxation Awards 2025) and Employer of the Year (GM Chamber of Commerce Awards 2024), reflecting our commitment to people, culture, and a workplace where talent thrives.

As the Invoicing & Collections Specialist within AMS’ Accounts Division, you will be responsible for ensuring accurate invoicing, timely cash collection and maintaining a clean and concise Debtor ledger. This role is pivotal to AMS’ lock-up position (WIP + Debtors), accelerating billing cycles and reducing debtor days. The Collections Specialist will act as a proactive business partner to Fee Earners and Divisional Leaders to ensure billing discipline, timely cash recovery and strong client communication, supporting the Group growth and its investors’ requirements.

• Collaborate with fee-earners to monitor WIP, prepare and issue client invoices accurately and in a timely manner.
• Develop and maintain a deep proprietary knowledge of clients through strong portfolio management, professional tenacity, prioritisation, and relationship building.
• Proactively liaise with clients to secure payment in line with agreed terms, including setting up direct debits, issuing invoices/statements, and negotiating payment plans.
• Maintain credit control inboxes, ensuring all inbound queries are responded to within agreed SLAs, and work with fee-earners to resolve customer queries promptly.
• Produce aged debt reports for Finance and Divisional Senior Management to understand risk, maximise monthly cash collections, and reduce debtor days.
• Conduct regular review of debtors with Divisional Heads and Fee-Earners to drive follow-up actions and ensure timely resolution of outstanding balances.
• Prepare in-month cash forecasts and provide regular updates on performance.
• Post daily cash received from clients to the ledger accurately.
• Work with internal and external clients via phone and email: challenging where appropriate, building strong relationships and ultimately delivering excellent customer service.

This is not an exhaustive list and from time to time it may be necessary to vary these to meet business needs.

• At least 1+ years’ previous experience within a similar Credit Control role.
• Strong interpersonal skills with a proven ability to communicate effectively and professionally across all levels.
• Excellent organisational and time management skills to meet targets and deadlines.
• Be able to work efficiently under pressure.
• Experience working in a fast-growing business.
• Ability to work independently and prioritise tasks effectively.
• A confident user of Microsoft packages at an intermediary level.
• Proficiency in Xero, CCH, Sage Intacct, Quick Books, or other accounting software.

• Associate

• Full-time

• Accounting/Auditing

• Accounting