Senior Order to Cash Associate; Credit Control - French Speaking

Overview

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio includes LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we are powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you ll go further, faster.

Location: Icon 1, WA15 0AF

THG Finance is a dynamic and evolving team that covers all areas of finance, including central functions such as accounts receivable and payable, treasury, tax, and internal audit, as well as specific commercial teams for each of our divisions;
Beauty, Tech, Consumer, Health, and Brands. As we expand our business and take on new challenges in the form of acquired businesses or new ventures, finance supports every step of the way, leading to dynamic and challenging roles. Common characteristics among our team members are the ability to drive change, adaptability, and resourcefulness to ensure we can keep pace with the business, without compromising on financial control or sales performance.

Reporting into one of the OTC Team Leaders, the Senior Order to Cash Associate (Credit Control) role is accountable for the day to day Credit Control and Accounts Receivables of Sales Ledgers within THG, providing first-line support to both the Credit Control and Accounts Receivable Team and OTC Manager. They will provide the first line of support for the Credit Control Associates.

The role is cross-functional with the Accounts Receivable Team within OTC, AP, Finance and other THG internal functions and requires the ability to fully support the Team Leader in ensuring all monthly schedules are completed on time, including any reporting information that may be required.

We adapt a right first time approach to maximise cash and minimize risk by delivering an efficient billing process, alongside effectively managing our Accounting procedures in line with company policy.

We are part of a Shared Service Centre environment, proactively engaging in the development of the wider team for the benefit of business growth.

As a Senior Order to Cash Associate (Credit Control) you will:

• Credit Control Support:
  Provide first-line escalation support for Credit Control issues and manage department mailboxes efficiently.
• Reporting & Compliance:
  Own Group Reporting requirements, including weekly Credit Limits, Insurance MEP reviews, and ensure accurate Month-End close on Working Day 1. Deliver monthly audits to required standards.
• Account Management:
  Manage Key Partner Accounts, perform bi-weekly reconciliations, and maintain strong relationships with external customers and internal stakeholders.
• Customer & Sales
  
  Collaboration:
  
  Work proactively with Sales Divisions to deliver excellent customer support and relationship management.
• Workflow & Process Improvement:
  Manage order workflow controls, analyze processes, and drive improvements where needed.
• Team Contribution:
  Support Team Leaders, collaborate with senior team members, and achieve team KPIs for query resolution.
• Standards & SOPs:
  Ensure SOPs are followed, address gaps, and maintain world-class service delivery.

• A good knowledge & understanding of Credit Control & Accounts Receivable processes
• Previous Accounts Receivable role experience in a fast-paced, multi-functional, Finance environment
• Office IT literate, preferably with advanced MS Excel skills
• Experience of working in a Shared Service centre
• Sage or other ERP system s knowledge
• Fluent in English and French, verbal and written
• Understanding of Basic Credit Control Practices
• Confident communicating by Telephone or email
• Excellent attention to detail

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

• 25 days annual leave plus bank holidays.
• Don t want to work on your birthday? We don t either! Enjoy your…