Vice President, Client Service Management

JOB OVERVIEW

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President to join our Global Payments & Trade Client Servicing team in EMEA. This role is in Manchester, United Kingdom.

In this role, you’ll make an impact in the following ways:

• Servicing clients across different market segments and/or regions with multiple countries and languages
• Serves as the main contact for day-to-day client inquiries and will manage different types of investigations including resolutions on specific products such as payment, trade or any other BNY product/service issues.
• Provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
• You will also provide day to day servicing support to BNY Global Payments & Trade Relationship Management and maintain positive client experience to our existing and potential new clients.

To be successful in this role, we're seeking the following;

• Direct Client Facing Experience with in Financial Services
• Experience of correspondent banking or understanding of the payment’s product and life cycle.
• Experience of discussing client digital solutions to clients
• Experience of working in a global team
• Fluent in German is preferred, however not essential

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.