Fraud and Financial Crime Investigator

About Jaja

Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.

Empowering our customers to buy, borrow, and build—driven by tech, fuelled by data, and built for the future.

Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever. We have a collaborative team structure fuelled by an exciting mix of people, welcoming experienced people from the industry with both feet on the ground and tech‑savvy dreamers who pave the way for the new stuff.

Come as you are and be yourself!

The Fraud & Financial Crime Investigator is responsible for completing fraud operations tasks designed to ensure Jaja is compliant, and our customers and the business are protected from fraud risks and losses. The successful candidate will be comfortable working independently and autonomously, but with oversight from the Fraud Team Lead.

You will work in a dynamic, fast‑paced environment for a business that is shaking up the Consumer Finance industry. Working with a passionate set of colleagues who excel at delivery you will have a varied and interesting portfolio of activity that is not constrained by the status quo.

• Investigating credit card fraud & financial crime application and transactional fraud reports from start to finish
• Reviewing cases where fraud and money laundering is suspected and creating reports in close collaboration with our Head of Fraud and MLRO
• Close collaboration with Fraud & Financial Crime Strategy Leads through the observation of latest trends – providing a crucial feedback loop to inform our fraud strategy
• Delivering an exceptional customer experience to individuals impacted by fraud
• Handling fraud related customer enquiries via webchat, emails and phone calls

• 1+ years in depth Credit card Fraud experience with a customer focused mindset
• Experience in using application and transactional fraud risk monitoring and investigations systems in a UK financial services environment
• Have the ability to quickly become familiar with new concepts and processes
• Proficiency in MS Word, Excel and Outlook
• Are enthusiastic, committed and have great attention to detail
• Excellent verbal and written communication skills
• Able to manage a variety of different tasks and processes, at any one given time
• Strong service delivery ethic, including the ability to work under pressure and to tight timescales, with imposed deadlines for the completion of the work
• Ability to work with minimal supervision within a dynamic team environment

• You care deeply about helping customers and supporting them in the event of fraud issues
• You’ve been involved in a fraud or customer service function previously
• You like working in a modern and comfortable office where everyone works together to achieve collective goals
• Have strong literacy skills
• What we’re doing at Jaja excites you

• The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever
• Competitive salary
• Potential for part time working around other / family commitments
• Pension contributions
• Bonus potential
• Private medical cover
• 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days)
• 4× life insurance cover
• Employee assistance program