Retail Banking Customer Care Apprenticeship Programme

Annual Salary £25,000 + benefits

Getting qualified. It's a huge achievement that can completely change your prospects – but it’s not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our apprenticeships, all that can change. Here at Barclays we offer a world‑class programme that provides you with a permanent, full‑time job with a competitive salary from day one - all whilst gaining a professional qualification at the same time.

Whether you're a school‑leaver looking for alternative options to the traditional university route or you're someone thinking differently about your future, we'll help you to build an extraordinary career at Barclays, no matter your background.

You’ll get the opportunity to earn whilst working towards a Senior Financial Servies Customer Adviser Apprenticeship, a perfect blend of theoretical learning and real‑life practical work whilst on a full‑time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt. Due to the evolving nature of Apprenticeships, a new Apprenticeship might become available and if deemed more relevant to your role, we'll change the Apprenticeship before you start.

In Retail Banking, we create and deliver brilliant experiences for all kinds of Barclays customers. By understanding the people we serve, we shape the future of our products and services. From savings accounts to investments, from mortgages to credit cards, from insurance policies to digital banking, Retail Banking makes money work for customers all over the UK.

From day one, you'll take part in mandatory onsite training designed to build your confidence and skills. Early in the programme, you'll also begin supporting customers through telephony services, helping them manage everyday banking needs with clarity and care. Whether it's a quick transaction or a deeper financial conversation, you'll be a trusted guide making sure every customer feels supported and valued.

First, you’ll need the right qualifications. For this apprenticeship opportunity you’ll need5 GCSE's at grades A*- C (9-5) including Maths and English (or equivalent). Beyond that though, we’re also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you’ll turn up every day ready to work hard, push yourself, and think differently about what you’re capable of.

You’ll have the backing of a global bank, and you’ll rise to that expectation.

Our Manchester office is a vibrant hub with flexible spaces for collaboration and client events. Just a short walk from major transport links and surrounded by top‑tier amenities, it offers a modern, professional environment designed for impact and growth. Manchester is a place to grow your career and make a difference.

Step 1 - We'll review your application
Step 2 - You'll be asked to complete our online assessments
Step 3 - We'll ask you to complete a survey, so we can be sure of your eligibility
Step 4 - It's time to attend a virtual or in‑person assessment day, where you'll be assessed during a group activity and interview (this will take place from November 2025)
Step 5 - We'll let you know the outcome and give you feedback.

To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities.

• Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking.
• Collaboration with cross‑functional teams to support business initiatives.
• Participation in training and development programs to enhance skills and knowledge.
• Identificati…