Fraud Investigations Manager

Fraud Investigations Manager – N Brown Group

Location:

Manchester, England

• Lead and manage a team of fraud investigators, ensuring high standards of integrity, professionalism, and performance.
• Lead complex, high-risk, or sensitive fraud investigations, providing expert guidance and quality assurance.
• Oversee the outsourced Fraud Operations team working fraud referral cases, to ensure effective case management and continuous improvement in dealing with emerging threats.
• Collaborate with internal stakeholders (Compliance, Risk, Customer and Fraud Operations, Digital Operations and Legal) and external bodies (law enforcement, regulators, industry forums, CIFAS).
• Work closely with the Senior Fraud Strategy & Analytics Manager, and the Fraud Strategy Manager to identify emerging threats are combated through a mixture of preventative and detective methods.
• Ensure timely and accurate reporting of fraud incidents to senior management, mobilising resource as required to expedite threat mitigation.
• Liaise with external law enforcement and regulatory bodies (e.g., Action Fraud, NCA, CIFAS and the Police) and represent the company in legal proceedings or regulatory inquiries as required.
• Produce regular reports and insights on fraud activity, investigation outcomes, and risk exposure.
• Develop and maintain investigation procedures, case management systems, and evidence handling protocols.
• Contribute to the design and implementation of fraud prevention controls and policies.
• Understand the threat posed by, and the opportunities presented by the use of AI, and leverage this to detect and prevent fraud.
• Pursue continuous professional development to ensure fraud knowledge remains current and is effectively applied.

• Proven experience in fraud investigations working for a direct to consumer lender, within consumer finance, banking, or financial services.
• Strong knowledge of UK fraud legislation, regulatory requirements (e.g., FCA, AML), and industry best practices.
• Strong understanding of fraud typologies, investigative techniques, including the role of AI, and regulatory frameworks.
• Experience managing or mentoring investigation teams.
• Strong interpersonal and communication skills, with the ability to influence at all levels.
• Proficiency in using fraud detection tools, case management systems, and data analysis platforms.
• Good understanding of fraud and non-fraud chargebacks and how 3DS liability shift works.
• You should be resilient and tenacious, and comfortable working in a fast paced environment.
• It would be desirable to have worked in a fraud investigations role for an online retail lender, but not essential.

• Hybrid working (3 days in the office at a minimum)
• 24 days holiday (+ 8 bank holidays)
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Stream – a financial wellbeing tool that helps you track your pay, access earnings early and manage your money with confidence
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

Mid‑Senior level

Full‑time

General Business

Retail, Financial Services, Banking