Retail Lending Associate

Overview

At DF Capital, we champion banking for ambition. As an award‑winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160 serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive. We are passionate about helping our customers succeed.

As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.

Founded in 2016, DF Capital was born with a focus on distribution finance – providing dealers, distributors and manufacturers with the funding they need to stock, display and sell products without straining cash flow. Since then, we have delivered over £3.5bn of funding across diverse sectors. We listed on the AIM of the London Stock Exchange in 2019. In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors.

Our strong customer service has consistently achieved high satisfaction scores – including an average rating of 4.8/5 from 1,200+ reviews, earning us a Platinum Trusted Service Award.

Our goal is simple: to be the best bank for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service. By hiring people who care deeply about doing the right thing, we have been recognised as World Class to Work For and are proud of our inclusive, sustainable, and progressive workplace.

We are entering another exciting chapter of DF Capital's story, looking to turbo‑charge our ambitions and significantly scale the business. If you're passionate about providing great customer experiences, developing great propositions and want to be part of building a winning and positive sales culture, then we want to hear from you.

The Retail Lending Associate is an exciting new role. You will be at the heart of delivering a seamless activation and payout process for our customers and dealers, ensuring all documentation and requirements are met before completing any deal. Your contribution will be critical in supporting our growing consumer and business asset finance offerings by delivering the activities that allow for activation while also providing a personal touch for both dealers and customers to ensure a consistent DF Capital experience.

• Serving as the primary point of contact for DF Capital's Asset Finance dealer network, providing customers with updates on the progress of funding applications, along with tailored support and valuable information to meet their needs
• Keep customers informed in real‑time about deal progress, offering proactive support and timely updates
• Act as the first point of escalation, resolving queries and complaints swiftly to ensure great customer experiences
• Proactively engage with customers and dealers to ensure deals are completed efficiently while meeting all lending requirements
• Collaborate with the Commercial team to ensure we can adapt quickly to evolving customer needs
• Review and ensure the accuracy of asset documentation and checklists, delivering fast, seamless processes for all lending activities
• Build strong, personalised relationships with customers, understanding their needs and expectations to provide tailored, timely solutions
• Work cross‑functionally with Credit, Customer Services, and Onboarding teams to create an efficient, frictionless customer experience
• Adhere fully to Standard Operating Procedures (SOPs), executing tasks with agility and precision
• Process inbound documentation swiftly and accurately, ensuring terms are met without delay
• Prepare outbound documentation to confirm funding requests with customers and dealers promptly
• Activate assets in the system, ensuring payments and contractual documentation are processed within agreed SLAs
• Analyse reconciliation breaks, working closely with Finance and…