Order to Cash Associate; Accounts Receivables

Overview

Reporting into the Senior OTC Associate, the OTC Associate (AR) will manage divisional Accounts Receivable duties, delivering a "world‑class" service to our Customer base and Internal Stakeholders. We adapt a right‑first‑time approach to maximise cash and minimise risk by delivering an efficient billing process, alongside effectively managing our Accounting procedures in line with company policy.

• Process customer invoices, credit notes, account adjustments, cash moves, and contras in line with HMRC VAT regulations and company policies.
• Post and allocate cash, ensuring accurate bank statement and balance sheet reconciliations.
• Proactively manage customer queries and maintain the Customer Portal portfolio, reconciling portal status with aged debt reports.
• Perform daily reconciliation of invoicing reports and process monthly write‑offs.
• Deliver weekly divisional performance reports and ensure effective month‑end close on Working Day 1.
• Support audit requests and maintain document information controls in collaboration with Sales departments.
• Work closely with Credit Control counterparts to deliver a world‑class customer service experience.
• Hold regular meetings with Divisional Financial Controllers and liaise with internal stakeholders and external customers.
• Efficiently manage department mailboxes and foster strong working relationships across finance teams.

• Good knowledge & understanding of Accounts Receivable processes.
• Experience processing a high volume of invoices/credits in multiple currencies.
• Good knowledge and understanding of VAT requirements.
• Solid working knowledge of Microsoft Word, Access, Outlook and Excel
  
  V‑Look‑up, Pivot and basic functions).
• Knowledge of SAGE X3 advantageous.
• Track record of high‑performing standards and hitting deadlines consistently.
• Fluent in English, verbal and written.
• Understanding of basic Credit Control practices.
• Confident of communicating by telephone or email.
• Excellent attention to detail.
• Positive "Can‑Do" attitude.

25 days annual leave plus bank holidays. Enhanced maternity and paternity pay. Buy back up to 3 days each year. Well‑being support including on‑site gym and physio. Staff discounts on THG brands.