Customer Experience Host

Company Description

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national, and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.

As Customer Experience Host, you’ll be the friendly face and first point of contact for everyone who walks through our doors, whether they’re guests, visitors or building occupiers. With a passion for service and a natural flair for hospitality, you’ll deliver a warm, professional welcome, ensuring every interaction reflects our commitment to excellence.

In this role, you’ll live and breathe our values each day. You’ll be enterprising by taking initiative, collaborate closely with colleagues across the wider building team, and invest in relationships to build trust and rapport with occupiers and guests alike, making them feel valued and at ease.

You’ll be an expert in how our space operates; assisting with visitor management, reporting and hosting vibrant community events that bring our space to life. Your eye for data and attention to detail will help ensure that trends are spotted, systems run smoothly, and information is accurate and timely. Most importantly, you’ll do what’s right, acting with integrity and a strong sense of purpose in everything you do.

This is a site-based role working Monday – Friday, 8am – 4.30pm.

• Ensure the fundamentals of customer services are followed and delivery to the highest standards
• Deliver a warm hospitality-style welcome and a fond farewell to clients, customers, and guests, ensuring they receive a unique experience throughout their time at the estate
• Ensure front of house areas are always immaculately presented
• Actively participate and execute all Beyond:
  Front of House initiatives to enhance CX delivery
• Identify opportunities to enhance the customer experiences by being innovative and creative
• Support Colliers initiatives to elevate customer experiences (occupier & community engagement, social media and social value)
• Follow Colliers Beyond:
  Front of House standard operating procedures and guidelines
• Ensure property visitor management processes are strictly followed
• Build professional relationships with clients, occupiers, guests and stakeholders
• Deal with complaints and offer prompt resolutions, escalating where necessary
• Adhere to Colliers H&S protocols
• Data processing and management of databases, ensuring accurate and timely import of information
• Firmly abide by Beyond:
  Front of House dress code and personal presentation policy
• Own the reception inbox; responding to, resolving, or appropriately escalating queries from occupiers and external parties
• Manage the visitor process end-to-end, including auditing access passes and collaborating with the Security team to ensure access procedures are well maintained
• Support the wider Building Management team with planning, organising, and hosting community events that foster engagement and connection
• Maintain daily awareness of visitors and contractors on site, ensuring safety, compliance, and accurate record‑keeping
• Support the maintenance and efficient running of all front of house amenities

• Strong communication and organisational skills
• Experience with visitor management and access control systems
• MS Office experience including Word, Excel and Power Point
• Demonstrate the ability to effectively resolve issues with positive outcomes
• Able to demonstrate effective contributions within a team environment

Please tell us what would help you take part and give enough practical detail for us to arrange it. We will handle your request confidentially, and it will not affect how you are assessed. We make reasonable adjustments in line with…