Customer Service Administrator

Customer Service Administrator – TAG Heuer

Location:

Walkden, Manchester, UK

Full time role Monday to Friday, 36.25 hours per week, 9am to 5pm.

Right to work in the UK required.

Competitive Salary, Pension & Benefits Package.

As a member of LVMH Watches & Jewellery division, you will work with some of the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, fostering and embracing diversity and inclusion within our teams. LVMH offers and supports a variety of Employee Resource Groups, including Elles

VMH (community for empowering women), LVMHPride (for LGBTQ employees), and LEAD (for employees of African descent). We promote building a community within your workplace, creating a safe space for all.

• Be responsible for the administration process for TAG Heuer timepieces received at our service centre requiring maintenance/repair.
• Accurately register TAG Heuer client timepieces onto our bespoke database.
• Take account of the client’s repair request and action it appropriately following internal processes.
• Carefully carry out a thorough visual examination of the TAG Heuer timepiece to assist in determining the type of repair required.
• Work with internal departments to obtain any technical information that is required.
• Update our bespoke database with relevant information to produce detailed estimates for the client.
• Provide an exceptional client experience through accurate data input and product knowledge, ensuring that the repair information offered is clear and precise.
• Work to a standard of excellence, meeting determined deadlines.
• Undertake additional departmental duties as required.
• Develop and maintain current product and systems knowledge.
• Assist and support the development of the team and attend training as required.
• Ensure an outstanding service is offered to all clients and embody the brand values as a passionate Brand Ambassador.
• Actively develop brand knowledge, complete training, build an effective support network and stay updated on product knowledge.

• Administration experience ideally within a luxury or technical field.
• Excellent interpersonal and communication skills.
• Problem‑solving skills and commitment to producing results.
• Ability to work well under pressure and manage client expectations with empathy and care.
• Confident PC user with ability to learn and maintain various systems and accurate records.
• Client‑centric mindset, focused on maintaining and building client relationships.
• Organised and driven to complete tasks within appropriate time frames.
• Professional experience and qualifications: GCSE, A Level or NVQ.
• Knowledge of and ability to use various computer systems.
• Excellent written and verbal communication skills.
• Ability to prioritise and plan own workload in accordance with team goals.
• Ability to work at a fast pace with a high degree of accuracy and attention to detail.
• Flexibility to work to changing deadlines and work as part of a team.
• Demonstrate an attitude of professionalism, conscientiousness, and reliability.
• Appreciation of luxury customer service & brand values.

Entry level

Full‑time

Retail Luxury Goods and Jewelry