Ethernet Orders Advisor - Business

Ethernet Orders Advisor - Gamma Business

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A Bit About Us

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward‑thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma‑powered services to SMEs through a growing network of channel partners.

We move fast with a start‑up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

The role of Ethernet Customer Support Advisor will encompass a range of key customer service activities providing support to channel partners across a range of Ethernet products.

• Order placing
• Responding to customer contacts through a wide array of communication methods.
• Collaborating with wider Gamma teams, including sales, sales support, project management, and operational teams.
• Liaise with our external suppliers for pricing and support where needed.

• You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
• You will thrive in an environment where you are trusted to be work smart and work hard without micromanagement.
• You will have excellent IT skills, as well as a familiarity with general customer service handling & CRM systems.
• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in always providing a first‑class customer experience.
• Ideally, you’ll have previous experience in supporting business customers within the commercial world.
• You will be responsive to change, operating within a fast‑paced Wholesale/Business telecoms environment.
• You will be a confident self‑starter able to manage and organise your work autonomously.
• You’ll have a strong eye for detail, taking pride in tasks being completed both efficiently and effectively.

• 25 days of annual leave, plus an extra day off for your birthday. A volunteer day to support a charity that matters to you.
• Enhanced maternity and paternity pay.
• Contributory pension plan with Gamma’s contribution varying by your own contribution.
• Group income protection and life assurance (four times your salary).
• Tax‑efficient share save and share incentive plans.
• Private medical insurance through Vitality, which extends to your immediate family.
• Electric Vehicle scheme via Octopus and a Cycle to Work scheme.

• Unfortunately, we can’t offer visa sponsorship or relocation support for this role.
• This role is Hybrid from our Manchester office.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!

Gamma is an equal‑opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family‑friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work‑life balance and enjoy working here at Gamma.