Teaching, Learning and Student Experience Support Assistant; Student Support and Wellbeing

Applications are invited for the post of Teaching Learning and Student Experience (TLSE) Support Assistant within the Student Support and Wellbeing team in the School of Engineering.

We are seeking to appoint an individual with an interest in student support and wellbeing and the academic and pastoral support procedures and processes relating to postgraduate taught and undergraduate education. The ideal candidate will be able to work positively and respectfully with a range of students and colleagues from diverse backgrounds and be highly self-motivated with the capacity to work flexibly, both alone and as part of a team.

The role involves a range of activities including initial triage of queries and support to students in the School’s Student Support Hub, email and phone line support, mitigating circumstances and extension application administration, and attendance monitoring administration. There is a requirement to have a proactive approach to managing your workload in this role and proven customer service skills.

Anyone wishing to work in a busy and challenging environment, who has an ability to ensure high quality procedures are applied consistently whilst working under pressure to tight deadlines, is encouraged to apply.

This role offers a hybrid working option. However, please note that as a student-facing position, you will be required to work on campus for a minimum of 3 days per week, with the possibility of additional on-site days as dictated by business needs.

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers, and more.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. Our University is positive about flexible working and you can find out more here.

Hybrid working arrangements may be considered. Travel to care homes will be required.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies. Any recruitment enquiries from recruitment agencies should be directed to recruitmentserv Any CV’s submitted by a recruitment agency will be considered a gift.

Name:
Rabiah Asif

Email:

Email: recruitmentserv

Please quote reference SAE-030762

This vacancy will close for applications at midnight on the closing date. Please see the link below for the Further Particulars document which contains the person specification criteria.