Business Support Lead; Engagement and Admissions

Position: Business Support Lead (Engagement and Admissions)
About

The Role
Working Hours: 35 Hours Per Week

Contract Type: Full-Time, Permanent

Closing Date: 17 March 2026

Closing time: 11:59pm

Interview Method: Face to Face

Legal Right to Work: Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

This role is subject to:

• 2 References (where possible we require 3 years' history)

DBS (Disclosure and Barring Service) clearance: This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed.

Manchester Adult Education Service are establishing a new, dedicated Admissions Team to provide a streamlined, learner centred journey for adults across the city, from first enquiry through to enrolment and induction. This is an exciting opportunity to be part of a new team that will make a real difference to Manchester residents and help more learners access education, build confidence and progress into work or further study.

As part of the Admissions Team, you will play a key role in delivering a professional, friendly and efficient admissions service across multiple MAES centres and partner venues. You'll be supporting prospective learners at the very start of their journey, answering enquiries, helping them navigate the application process, supporting assessment sessions, and ensuring a smooth transition into learning.

This is a fast paced, people focused role where no two days look the same. You'll work closely with curriculum teams, engagement staff, learning support and business support colleagues to ensure learners receive clear, accurate and timely information about courses, assessment requirements and next steps.

See the job profile attached for full details of responsibilities.

Key Accountabilities

• Coordinate the effective delivery of a streamlined, professional and learner centred admissions process, ensuring consistency across all MAES centres.
• Lead on the development, implementation and continuous improvement of admissions procedures, tools, and workflows.
• Support the planning and delivery of regular assessment sessions and enrolment activities, ensuring adequate staffing and high quality learner experience.
• Oversee the full admissions cycle including enquiry handling, application support, assessment scheduling, eligibility checks, enrolment coordination, and induction liaison.
• Ensure proactive follow up with prospective learners to improve conversion from enquiry to enrolment.
• Maintain oversight of waiting lists, ensuring accurate tracking, timely allocation of places, and collaboration with curriculum teams on capacity.
• Ensure accurate input, maintenance and integrity of admissions and learner data within EBS and other MIS systems.
• Produce regular reports on applications, assessments, enrolment trends, conversion rates and admissions related KPIs.
• Ensure compliance with funding rules, data protection requirements, audit standards and internal quality assurance procedures.
• Work closely with curriculum teams to ensure staff have up to date knowledge of provision, entry requirements and assessment expectations.
• Collaborate with the Engagement & Admissions Team to align messaging, recruitment activity and lead conversion priorities.
• Coordinate with Business Support teams to ensure centres are prepared for assessment and enrolment sessions, including resources, induction support and learner services (e.g., s).
• Liaise with Learning Support to facilitate smooth…