Student Information Support Officer

Company:
Victoria College of Arts and Design

Position:
Student Information Support Officer

Location: ON-SITE, Manchester Campus (M1 3FH
)

Employment Type:
Full Time

Working Hours: 9am – 5pm, Monday to Friday (Occasional weekend and evening work required)

Department:
Student Services

Reporting to:
Student Services Lead

VCAD is seeking a Student Information and Support Officer to join our team. The successful candidate will be part of the team providing high-quality support to our students throughout their academic journey. The role requires an individual with excellent communication and organisational skills, who can work effectively in a fast-paced environment. The role holder will help students navigate academic, personal and career-related challenges, ensuring their university experience is fulfilling and successful.

The role holder will be instrumental in fostering a positive, supportive environment that enables our students to excel.

• Provide personalised support to students in areas linked to student services.
• Serve as the primary point of contact for student enquiries via email, phone and in-person.
• Ensure compliance with the university policies and procedures when responding to student needs.
• Monitor student attendance, academic progress and behaviour, intervening, when necessary, to ensure student success.
• Collaborate with academic and administrative staff to identify and address student concerns and provide feedback on academic progress.
• Maintain and update student records, ensuring accuracy and confidentiality.
• Provide regular and accurate reports to VCAD and our partner universities.
• Organise and facilitate events and workshops to promote student engagement and community to enhance the student experience.
• Support student services administrative processes.
• Contribute to the continuous improvement of student information and support services and wider student services.
• Provide support for any other associated duties as requested by the Team leader or Head of Student Experience and Outcomes.

• Bachelor's degree in a relevant field.
• Proven experience in student services or similar role in higher or further education, with a strong understanding of the academic and personal challenges students face.
• Excellent interpersonal, communication and organisational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Understanding of the challenges faced by students in higher education, with the ability to offer tailored support.
• Strong IT skills, including proficiency in Microsoft Office.
• Flexibility to work evenings and weekends as and when needed.

• Empathetic and approachable, with the ability to connect with students from diverse backgrounds.
• Proactive problem-solving and decision-making abilities.
• A genuine commitment to student success and well-being.
• Annual leave (7.2 weeks)
• Company Sick Policy.
• Statutory maternity/paternity pays.
• Training and self-development opportunities.
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing education
• My Mind Pal (mental fitness)

*** Please submit one consolidated document containing your CV and cover letter, clearly outlining how you meet the requirements of the role***

If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply.

Join our team at Victoria College of Arts and Design and help make a positive impact on the lives and futures of our students.