Student Services Peer

The current opportunity is available for current Manchester Met students who will be studying with us from September 2026 and based in the UK for the duration of the role; if your application is successful, we will arrange your Jobs4

Students registration before you start work.

All Peer Guides work within the Student Services' Welfare and Peer Support team to offer comprehensive wellbeing and/or learning support to students. The role aims to enhance the student experience by offering integrated support, advice, and guidance as follows:

• Peer Support:
  Provide wellbeing support, advice, and guidance for all students at all levels of study in person, and online with Vygo.
• Student Services Support:
  Long term themed work, supporting varied long-term projects with key stakeholders.
• Learning Support:
  Facilitate weekly timetabled Peer Guide Q&A Sessions (previously known as PAL), sharing academic guidance in specific departments. Also facilitate Hyflex Lectures in certain departments.

• Help new students settle into university life, build friendships, and foster a sense of belonging.
• Engage with students prior to arrival, answering questions and helping them prepare for university life.
• Offer Peer Support through Vygo, telephone calls, and in‑person.
• Signpost students, when necessary, to relevant internal and external services.
• Plan and co‑facilitate peer‑to‑peer training or workshops to students of all levels to promote and raise awareness of wellbeing issues such as neurodiversity, mental wellbeing, harm reduction (drugs and alcohol).
• Contribute to the delivery and preparation of specific wellbeing activities and campaigns alongside university staff.
• Develop in‑person and/or online group activities and events to enhance community and facilitate engagement at university.
• Attend and participate in information‑sharing events to promote the scheme and wider welfare initiatives to increase awareness and engagement.

• Contribute to designated areas of themed work based on Student Services support offer and your interests (e.g., Community and Belonging, Content Creation, Digital Literacy, Events and Campaigns, Facilitation, Harm Reduction – Drugs and Alcohol, Health Promotion, International Student Support, Mental Wellbeing, Neurodiversity, Student Engagement, Student Voice).
• Collaborate with other Peer Guides and staff within Student Services, and manage your time effectively.

• Co‑create and design Peer Guide Q&A Sessions to help students settle in, build confidence, and feel ready for the challenges of university life.
• Collaborate in small teams with staff across the University to enhance academic/learning support initiatives.
• Produce shareable content for small groups and 1:1 Vygo messaging.
• Provide digital support to enhance students' digital literacy skills.
• Promote academic engagement and signpost to available academic resources and support.

• Maintain appropriate boundaries with students, recognising the purpose of the Peer Guide roles.
• Refer any concerns for the welfare or wellbeing of a student to the Student Welfare and Peer Support team to [email protected].
• Ensure adherence to University and Campus Services Policies and Procedures, including Health and Safety Policies.
• Handle confidential and sensitive data appropriately, maintaining accurate records in line with GDPR.
• Undertake required training and attend meetings as needed.
• Regularly monitor your student email and Microsoft Teams accounts for updates from the Peer Support team.
• Act as a role model in personal standards of conduct and appearance whilst representing Student Services and the wider University.

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equity, diversity and inclusion.

This role is only open to current students at Manchester Met who will be enrolled at the university for the 2026/27 academic year.

• Ability to demonstrate empathy, especially concerning others' lived…