Customer Service Advisor

Overview

We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie team. As a Facilities Management company, Mitie has a wealth of clients that we support with their hard/soft services, this may be plumbing, electrical works, telecoms, general maintenance and much more.

The Customer Service Advisor team is responsible to respond to all customer requests within specific contractual / procedural timescales in order to meet agreed KPI's and SLA's. Your position will involve supporting our clients with an understanding and professional approach, building interpersonal connections and relationships with new and reoccurring customers.

• Respond to customer requests within specific contractual / procedural timescales to meet KPI and SLA targets.
• Provide a professional and empathetic customer experience, building interpersonal connections and relationships with new and recurring customers.
• Achieve call handling targets and quality standards, delivering knowledgeable and confident responses to exceed customer expectations and contribute to contract delivery.
• Support administrative tasks with a keen eye for detail; proficient in Microsoft Excel and adaptable to in-house systems.
• Contribute to a growing and developing team with resilience and flexibility.

• Strong interpersonal and communication skills with a customer-focused approach.
• Open-minded and focused on delivering a high-quality service.
• Keen eye for detail and proficiency in Microsoft Excel.
• Adaptability to learning and using new in-house systems.
• Ability to work towards and meet call handling targets and quality standards.

• Our success is a direct result of the experience and quality of our people. Progressing your career is a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.