Customer Service & Inbound Lead Specialist

Ready to take your customer service skills to the next level and earn great money while doing it?

We’re looking for motivated, organised, and driven individuals to join our team on the qualification side of the business. If you love talking to people, juggling multiple tasks, and thrive in a fast-paced environment, this role could be your perfect fit.

We’re a fast-growing financial claims company helping clients recover money they’re owed. We pride ourselves on excellent service, smooth processes, and rewarding high performers.

As a Customer Service & Qualification Specialist, you’ll be the first point of contact for clients who have submitted enquiries. Your mission is to:

• Call and qualify warm leads, gathering all necessary information before passing them to our claims handlers.
• Handle inbound enquiries across phone, Whats App, SMS, and email.
• Keep our CRM system up-to-date with accurate client information.
• Ensure every interaction is professional, friendly, and efficient.

• Experienced in customer service, telesales, or other phone-heavy roles.
• Organised, able to juggle multiple channels at once, and quick to respond.
• Confident with CRM systems and comfortable keeping detailed records.
• A strong communicator with a positive, motivated mindset.
• Driven by results and excited by the opportunity to earn uncapped commission.

• Competitive base salary of £30,000 +
  uncapped commission
  – your hard work really pays off.
• Fast-track career progression in a growing, supportive business.
• Full training – no prior claims experience necessary.

If you’re energetic, organised, and love turning enquiries into results, apply today and start earning what you deserve!

• Company events
• Company pension
• Transport links

• Salford M50 3SG
  : reliably commute or plan to relocate before starting work (required)

• Customer service: 3 years (preferred)

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Please note:

No overseas applicants or visa applications (including student visas) will be considered.