Host, Customer Service​/HelpDesk, Customer Service Rep

Overview

We look after every guest as if they are a good friend

We take every opportunity to surprise with remarkable service

We believe that delivering quality means doing it right when no one is looking

We are proud of our brand, a growing group of Aparthotels, all located in prime cities near to the hustle and bustle of city life.
Roomzzz Manchester City boasts luxury accommodation located in the heart of Manchester. We are looking for a guest-orientated candidate to join our team.

We are proud of our friendly, professional team members and we are looking for someone with a welcoming smile and a warm personality! You will enjoy greeting our guests, being a point of contact if they need any help or recommendations on the local area. You will enhance the customer journey from start to finish. We do provide a 24 hour reception service to our guests so your rota will be on a rotation basis of 12 hour shifts around the clock.

Similar experience in a hotel environment would be helpful but it’s not mandatory, however, a great personality is essential!

• Greet guests and be a point of contact for help or local recommendations
• Enhance the customer journey from start to finish
• Work a 24-hour reception with a rotation of 12-hour shifts around the clock
• Shift pattern: 07:00-19:00 and/or 19:00-07:00 on a monthly rota; weekends included
• Be part of a team in a zero-hour position

• Similar experience in a hotel environment would be helpful but is not mandatory
• Great personality is essential

• A range of flexible benefits to help you in and out of work.
• Free Uniform.
• Incentive Scheme.
• Pension Scheme.
• Fantastic Company Discounts.
• Progressive training plans and communication structure.