Customer Service Returns Agent

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Customer Service Returns Agent page is loaded## Customer Service Returns Agent remote type:
Entièrement en présentiellocations:
Manchester time type:
Temps pleinposted on:
Offre publiée aujourd'huijob requisition :
JR111246
** Europcar Mobility Group
** Chez
** Europcar Mobility Group**, notre raison d’être est de contribuer à faire évoluer la façon dont vous vous déplacez. Nous sommes guidés par nos valeurs fondamentales :
* We are happy to help, We embrace change, We take responsibility, We act with respect
* et
* We move as one*. Notre culture repose sur la valorisation de la contribution et de la diversité de nos équipes, où chaque individu est traité avec dignité et respect. Agir avec respect est au cœur de tout ce que nous faisons, et nous sommes pleinement engagés à créer un environnement de travail où les différences sont célébrées et où chacun se sent encouragé à apporter ses perspectives uniques.
** Job Description
**** Europcar is looking for Customer Service Returns Agent
** You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
** What we can offer you:
*** Competitive Basic Salary
* Starting on 6 weeks holiday (including bank holidays), increasing with length of service
* Pension and a life insurance scheme
* Enhanced Maternity and Adoption Leave *(subject to service and earning qualifications)
** Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts
* Discounted hotel rates through the Accor Group after 12 months service
* Cycle2

Work
* Free annual eye tests
* Confidential legal and support service through BUPA
* Career progression and development
* forms part of current non contractual benefit offering
*** Main duties:
*** Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
* Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
* Ensure all administration is completed accurately according to operating procedures.
* Process all workshop vehicles according to operating procedures.
** Key skills required:
*** A full, valid clean driving licence, with a minimum of 4 years driving experience is required
* Excellent communication and face to face interpersonal skills
* Ability to work as part of a team in a fast-paced environment
* Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
* Car rental/sales experience is desirable but not essential (training will be provided

If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, then please apply today!
* Agencies - Please do not send any speculative candidates or CVs in response to this advert.  The Company will not accept any terms and conditions based on speculative applications being sent.
* Nous accueillons et encourageons les candidatures de personnes issues de tous horizons, expériences et capacités, sans distinction de race, d’origine ethnique, de réassignation de genre, de national ité, d’orientation sexuelle, d’âge, de situation de handicap, de religion ou de toute autre dimension de la diversité. Nous nous engageons à construire une équipe qui reflète les communautés que nous servons et à favoriser un environnement d’équité et d’inclusion, dans lequel le respect mutuel est essentiel.

Si vous avez besoin d’aménagements ou d’une assistance particulière durant le processus de candidature…