Customer Service Agent; Outbound Client Care & Quality Calls

If you're the kind of person who can brighten someone's day in the first 10 seconds of a phone call, we want to hear from you.

At Sentrex, customer service is not a support role its a core part of how we deliver brilliant service, protect our reputation, and retain customers. You'll be calling our customers to check they're happy, building genuine relationships, capturing feedback, and making sure anything that needs fixing gets sorted fast.

This is an outbound customer care role (not cold sales).

• Making friendly outbound calls to our customers to check satisfaction and strengthen relationships.
• Following a structured call programme including welcome calls, first-week check-ins and ongoing monthly service calls.
• Recording outcomes clearly in our CRM / service systems, including satisfaction scores (1–5) and notes.
• Logging issues and raising cases when needed, then chasing actions through to resolution with our Account Managers / Operations team.
• Handling customer enquiries and complaints calmly and professionally, using the escalation process.

• A bubbly, confident phone personality (you genuinely love speaking to people)
• Strong written and spoken communication (great literacy matters here)
• Solid IT skills + confidence with Microsoft 365 (Outlook, Word, Excel, Teams)
• Comfortable using CRM systems (any CRM experience is fine; Sentrex has referenced CRM workflows including Zoho tools internally).
• Organised and consistent — you're great at follow-ups and keeping promises to customers

Your calls help us measure satisfaction, spot issues early, and keep standards high — its a role with real impact across the business.

• We review all applications.
• We review your assessment and invite selected candidates to interview. We may discuss your answers.
• After interviews, we offer the role to the successful candidate.