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Senior Escalations Agent — Complex Multilang Complaints

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: Deliveroo
Full Time position
Listed on 2026-03-07
Job specializations:
  • Customer Service/HelpDesk
Job Description & How to Apply Below
A leading food delivery company is seeking a Senior Agent for their Global Escalations team in Manchester. This full-time position involves managing high-priority customer complaints, ensuring fair resolutions while maintaining compliance with industry regulations. The successful candidate will need exceptional communication and problem-solving skills, with a focus on continuous improvement. Training on complaint resolution processes will be provided. Join a dynamic team that values diversity and customer satisfaction.
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Position Requirements
10+ Years work experience
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