Customer Service Executive

Job Description

Contact Centre Executive – Manchester

📍Hybrid Role - Minimum of one day in the Manchester office each week

🕒 Full-time | 37.5 hours | Mon–Fri | Rotating shifts between 7am–7pm

💰 £24,000 + KPI driven quarterly bonus

You need to live within easy commuting distance to the office in Manchester to be considered

Join Bright Horizons as a Contact Centre Executive
, delivering exceptional customer service and supporting families with Employee Benefits Solutions (Back-Up Care).

• Work within a KPI and regulated environment
• Handle inbound calls, provide information, explain benefit options and entitlements
• Make outbound calls to follow up on enquiries
• Escalate enquiries to the right departments
• Educate customers on policies and processes
• Maintain accurate case records and meet performance standards

• Contact centre experience (inbound essential)
• Strong customer service skills
• Ability to work to KPIs and handle high call volumes
• Attend Two Weeks of onsite training in Manchester

We’re committed to inclusion and welcome applicants from all backgrounds. Enhanced DBS required.