Helpdesk Advisor

Overview

Help Desk Advisor —

Location:

Runcorn (Office-based). Job Type: Full-time, Permanent. Salary: £26,000 per annum.

Hours:

Monday to Friday, 7am–6pm (8-hour shifts on a rota basis). 1 in 5 Saturdays, 8am–12pm.

An exciting opportunity has arisen for a Help Desk Advisor to join our client’s head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients.

• Handle incoming customer calls and emails to log and manage work orders.
• Diagnose and allocate faults to the appropriate engineer or contract manager.
• Meet service level agreements (SLAs) by responding promptly to reactive jobs.
• Maintain accurate technical records to support first-time fixes.
• Provide regular updates to customers and document all communications.
• Coordinate with engineers to optimize scheduling and job completion.
• Close jobs accurately for invoicing and raise new work orders as required.
• Work collaboratively with cross-functional teams to provide technical support.
• Log compliments, complaints, and concerns for timely resolution.
• Adhere to rota shift patterns (7am–6pm, core hours 8:30am–5pm) with occasional Saturdays.

• Strong customer service and communication skills.
• Proficient in data entry, phone etiquette, administration, and IT systems.
• Empathetic, professional, and customer-focused.
• Excellent time management and punctuality.
• Desirable experience:
  Previous helpdesk/customer service experience;
  Complaints handling and scheduling;
  Background in electrical or plumbing businesses.

• 20 days holiday (with holiday purchase options available).
• Team performance-based bonus.
• Supportive and friendly team culture.
• Great opportunity for career growth within a thriving business.

If you’re ready to join a dynamic team and make a real impact, apply today. This vacancy is being handled by Aspire Recruitment. We will process your data as detailed in our Privacy Policy and you can opt out of receiving information at any time.