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Complaints & CX Improvement Lead

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: Eden Brown
Contract position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Housing Complaints & CX Improvement Lead (8-Week Contract)
A well-known Housing Association seeks a Housing Customer Complaints Manager for an 8-week contract in Manchester. The role involves managing services in the complaints and call center teams, leading the re-evaluation of customer service processes, and enhancing customer excellence. Candidates must have prior experience in social housing. This position does not require line management. Apply if you seek a short-term yet impactful role in improving complaints processes.
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