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Complaints & CX Improvement Lead
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-03-06
Listing for:
Eden Brown
Contract
position Listed on 2026-03-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
A well-known Housing Association seeks a Housing Customer Complaints Manager for an 8-week contract in Manchester. The role involves managing services in the complaints and call center teams, leading the re-evaluation of customer service processes, and enhancing customer excellence. Candidates must have prior experience in social housing. This position does not require line management. Apply if you seek a short-term yet impactful role in improving complaints processes.
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