Customer Advisor

We’re hiring a Complaints Coordinator to join a growing Group Operations function within a global specialty insurance business. This is a great opportunity for someone with complaints or regulated environment experience who enjoys working in a structured, deadline-driven role with strong stakeholder exposure.

You’ll support the day-to-day oversight of complaints across multiple jurisdictions, ensuring accurate logging, regulatory deadlines are met, and stakeholders are kept informed. You’ll also act as a key point of contact for complaint-related queries and help maintain high quality standards across the process.

Key responsibilities include:

• Logging and maintaining accurate complaint records
• Monitoring regulatory deadlines and supporting timely responses
• Liaising with internal stakeholders and external partners, including Lloyd’s
• Supporting oversight of delegated partners and conducting quality checks
• Identifying trends and contributing to process improvements

• Experience in either customer support, administration, complaints handling
• Strong attention to detail and ability to manage competing priorities
• Confident communicator with good stakeholder management skills
• Comfortable working with data and reporting