Customer Support Advisor

TIMPSON
Be the Voice of Kindness at Timpson House

At Timpson, we don't just 'handle complaints'—we provide solutions with heart. Based at our vibrant, open-plan Manchester HQ (Wythenshawe), you'll join a family business that truly puts people first. From our on-site gym and swimming pool to our culture of trust, Timpson House is designed to help you thrive while you help our customers.

• The Goal: You are the bridge between our high-street services and our customers. You'll use empathy, initiative, and the famous Timpson 'Upside-Down Management' style to turn every query into a positive experience.
• The Package: £25,480 PA | 9 am - 5 pm | Full-time (On-site)
• The Perk-Rich Environment: Enjoy our on-site cafeteria, gymnasium, swimming pool, and free parking, all while being conveniently located on major tram and bus routes.
• Location: Wythenshawe, UK

• Connecting the Dots: Managing calls and correspondence across all our businesses. You aren't just answering phones; you are solving puzzles.
• Collaborative Problem Solving: Working with our National Workshops and department colleagues to ensure we deliver on our promises.
• Empathetic Communication: Turning emails and letters into meaningful conversations that restore customer confidence.

While some knowledge of "Windows 7" is appreciated, what truly matters to us is your ability to connect with others. We are looking for:

• The Empath: You can put yourself in the customers shoes and find a way to help.
• The Problem-Solver: You thrive on using your initiative to tackle challenges, rather than just following a script.
• The Communicator: You convey warmth and clarity in your writing and speaking, making interactions feel personal and engaging.
• The Team Player: You thrive in a social, fast-paced office where we celebrate each others wins.

• Time for You: An extra day off for your birthday and a paid day for your child's first day at school.
• Rest & Reset: Access to our groups free holiday homes.
• Celebrating Life: A £100 bonus when you get married and regular social events.
• Peace of Mind: Annual salary reviews and 24/7 mental health & wellbeing support.

If you're ready to be the voice of kindness and make a difference in our customers' lives, we want to hear from you!

Join the Timpson family and thrive in a supportive environment where your empathy and problem-solving skills will shine. Apply today and take the first step towards a rewarding career with us!