Customer Service Representative

Location: Manchester City Centre (Hybrid: 3 days office / 2 days home after probation)

Start Date: 30th March 2026

Join a Growing, Award‑Winning Financial Services Organisation!

We’re partnering with a long‑established, market‑leading financial services provider that supports customers in managing and growing their personal investments. With nearly three decades of success and a reputation for transparency, expertise, and exceptional service, this organisation is expanding its Customer Services team in Manchester.

You'll be joining a modern, purpose‑built office environment, working within a specialist customer support centre that handles complex, high‑value queries linked to investment accounts, ISAs, and pensions.

This is an exciting opportunity for someone who loves helping customers, thrives in a fast‑paced environment, and wants real career progression.

As a Customer Services Representative
, you will:

• Handle inbound customer calls with professionalism, empathy, and attention to detail.
• Understand customer needs and take full ownership of each interaction.
• Support customers with products such as Trading Accounts, Stocks & Shares ISAs, and pension products (SIPPs).
• Navigate multiple systems while managing complex product‑related enquiries.
• Work in a regulated environment, ensuring accuracy and compliance.
• Build strong product knowledge that allows you to handle increasingly advanced customer queries.

This employer offers:

• A comprehensive induction and training programme to set you up for success.
• A three‑tier progression structure — allowing you to grow, develop and increase earnings based on performance.
• Ongoing support from Team Leaders and coaching across the department.

This is an organisation that genuinely invests in its people.

To succeed, you will need:

• Strong communication skills and a passion for delivering excellent customer service.
• Confidence using multiple IT systems simultaneously.
• The ability to stay calm under pressure, solve problems, and make well‑informed decisions.
• A positive, team‑focused attitude with enthusiasm for learning.

Experience with in financial services or regulated environments is highly beneficial but not essential.

If you're looking to join a respected financial services organisation that offers genuine career development, structured training, and a supportive team environment, we’d love to hear from you.