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Customer Service Rep Customer Success Mgr./ CSM Technical Support HelpDesk/Support

Retention & Customer Solutions Specialist

Job in Manchester, Greater Manchester, M9, England, UK
Listing for: The Portfolio Group
Full Time position
Listed on 2026-03-05
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A customer service organization in Manchester seeks a Customer Solutions Specialist to enhance client engagement and resolve service issues. The ideal candidate will have strong customer service and soft sales skills, excellent communication abilities, and experience in fast-paced settings. Responsibilities include managing service issues, maintaining accurate CRM records, and proactively improving client sentiment. The role also offers extensive benefits including enhanced holidays, healthcare, and a pension scheme.
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