Customer Service Representative

Fluent in German (Speaking/Reading/Writing)

Based in Manchester office - Full time onsite

Permanent

With over 1200 employees worldwide operating seven manufacturing facilities on four continents, Armstrong Fluid Technology is known as an innovator in designing, engineering, and manufacturing intelligent fluid-flow equipment. With expertise in demand-based control, digitalization, fluid flow, and heat transfer, Armstrong Fluid Technology provides energy-efficient, cost-effective solutions to building professionals and owners worldwide.

This position will be responsible for all aspects of customer service support for Armstrong Fluid Technology’s Continental Europe Business, offering a high standard of customer service and maintaining excellent communication with customers while ensuring a proactive, efficient response to their needs.

As an interface between customers, sales, production, and logistics, the responsibilities include the following:

• Entering customer orders (checking on customer accounts, item codes, prices, stock, lead time, and delivery time)
• Creating and confirming order acknowledgments

• Supporting the Finance department in following overdue invoices

• Organizing deliveries and collections with forwarders

• You are business fluent in English and German (written and spoken)
• French and any other language skills are desirable
• Previous experience in Customer Service and the ability to work independently and as part of a team
• A proactive, flexible, and ‘right-first-time’ approach
• Knowledge of import/export rules and customs regulations
• Previous experience in the HVAC business would be advantageous
• Excellent interpersonal skills
• Skilful operation with standard Microsoft Office applications