F&B Assistant

Who We Are

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guests whichever platform or venue they visit. Our ten destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair.

We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

• Hourly wage + Service charge + Salary enhancement from midnight + Paid overtime
• 50% off food and beverages in all of our UK venues
• Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
• Company Sick Pay
• Company Pension
• Life Assurance
• Refer a friend incentives
• Financial advice services
• Employee health and wellbeing services
• Virtual GP Services
• Season Ticket Loans
• Cycle to work scheme

As a F&B Attendant at Metropolitan Gaming, you will set the scene for exceptional experiences and are an invaluable part of our Food and Beverage Team. F&B Attendant's are flexible to our customers' needs and go above and beyond to make anything possible.

• Organise and carry out all mise-en-place duties prior to and after service to the required standards.
• Support the team to ensure efficient and smooth service during busy periods.
• Master the point-of-sale system for swift and precise order placement.
• Deliver food and drinks promptly and with expert knowledge, maintaining the highest standards.
• Engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience.

• Ability to engage with and interact comfortably with guests and build a working rapport in service to ensure a smooth and elegant service experience.
• Master the point-of-sale system for swift and precise order placement.
• Exceptional customer service and communication skills.
• A passion for delivering an exceptional guest experience & hunger to learn.

• On It:
  Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude:
  Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice:
  Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close:
  Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

You must be aged 18 or above and have the right to work in the UK. This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.