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Italian Escalations Specialist - Customer Care; Hybrid
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-03-03
Listing for:
DELIVEROO
Full Time
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
A dynamic food delivery service in Manchester is seeking a Customer Care Agent who speaks English and Italian to resolve complex customer complaints. The role involves liaising with key stakeholders, conducting root cause analyses, and drafting professional correspondence. Candidates should have experience in complaint handling, fluency in both languages, and strong analytical skills. This position offers a hybrid working pattern, allowing flexibility with approximately 3 days in the office per week.
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