Helpdesk Customer Service Advisor

Location: Wythenshawe

Looking for a Technical Services Customer Operations Helpdesk, supporting a fast‑paced and challenging 24/7, 365‑day Facilities Management environment. The role focuses on delivering high‑quality customer service and operational support.

Job role:

Provide excellent customer service across all communication channels, handling every interaction professionally.

Work towards agreed SLAs and KPIs to meet contractual targets.

Communicate with customers, engineers, and managers to resolve queries quickly and keep the Helpdesk running smoothly.

Work well with colleagues and contribute to a positive team environment.

Follow company policies and complete required training to ensure a safe and compliant workplace.

Follow your rota as set by your Team Leader and remain flexible to meet customer needs.

Take part in team meetings with a proactive, problem‑solving attitude.

Manage customer enquiries professionally, taking ownership to resolve issues and support complaint handling when needed.

Respond to customer requests within required timescales to meet SLA and KPI expectations.

Log, update, and complete all jobs accurately in the Helpdesk system.

Follow all relevant procedures and approval processes to maintain compliance and audit standards.

Understand contract requirements to avoid administrative errors.

MUST be able to pass a DBS check

Apply with CV or call Chelsea on (phone number removed)

RG Setsquare is acting as an Employment Business in relation to this vacancy