Customer Service Rep

JDR Recruitment are recruiting a customer service representative for their client in WA2.

Location: Warrington WA2

Salary: £27,500 per annum

Hours of Work: Monday to Friday 9am to 5pm

Contract type: Permanent

Hybrid role: 2 days a week from home, after probation

• Process quotes and sample requests for Anderson products for existing and potential new customers
• Sets up new Customer Accounts working closely with Regional Sales Managers and Finance team
• Responsible for order entry manually and through EDI; resolves pricing discrepancies, updates order delivery dates based on availability and customer credit status, and updates customers and necessary internal teams of changes when needed
• Process customer expedites and work cross-functionally to ensure best delivery dates to customers
• Respond daily to customer inquiries in a timely fashion to ensure satisfaction with the company and its products and services, determining the best method to resolve any problems and maintaining adherence to company policies
• Process customer complaints and Return Material Authorization (RMA) forms, receiving initial requests and documenting complaints, following up regularly to ensure resolution
• Provide back-up support for Web Chat and Technical Support team when needed
• Ensure that all customer orders and complaints are in alignment with agreed terms and conditions of sale
• Build relationships at all levels within the organization
• Support Regional Sales Managers with inquiries, escalations, quotes, and pricing as needed
• Perform other related duties as required

• Strong typing and document production skills
• Minimum of 4 GCSE's (or equivalent) including Maths and English
• Knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Minimum of 2 years of experience in a Customer, Service/Inside Sales role
• Experience with lead follow up and engaged customer support
• Ability to work in a fast-paced environment
• Ideally someone who can speak a second language (German, French or Italian) and knowledge of international shipping process and documentation

We are interviewing immediately with an immediate start available. To apply please submit your CV online.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected. JDR is acting as an Employment Agency in relation to this vacancy.