Customer Service Co-Ordinator

Adecco are pleased to be recruiting for an office based Customer Service Coordinator to join a leading distributor based in Stretford, Manchester. Please note, this role is NOT hybrid.

• Permanent Contract of Employment from day 1
• Salary of between £28,000-£32,000 per annum
• Working Hours:
  
  8:30am - 5:00pm, Monday - Friday.
• Opportunity for progression into a Team Lead position
• Office Based:
  Stretford, Manchester.

• Pension Contribution
• 25 days holiday plus bank holidays
• Free parking
• Flexi-time
• Career progression

This role sits within the supply chain and customer service team, responsible for managing the end‑to‑end order process - from processing customer orders, confirming delivery dates, liaising with suppliers, through to ensuring successful delivery.

• Building and maintaining strong relationships with customers and suppliers at all levels
• Creating order books for contract customers using Excel, showing expected delivery dates / lead time KPI performance
• Processing a high volume of customer orders accurately and within agreed timescales
• Ensuring orders are checked, updated in the ERP system, and managed from order to delivery
• Proactively identifying any at‑risk orders, providing customers with updated delivery information or alternative solutions
• Updating the Issues Log and resolving queries such as proof of delivery, invoice discrepancies, returns, and quarantined items
• Liaising with internal teams to ensure on‑time fulfilment, and communicating proactively with customers if delays occur
• Raising and chasing purchase orders with suppliers, monitoring stock levels and addressing non‑conformances
• Reviewing and actioning the daily suggested order report, maintaining correct min/max stock levels
• Providing regular updates to customers, ensuring contract KPI targets and service standards are achieved
• Managing collections/returns to the Distribution Centre
• Handling customer service queries via telephone, e‑mail and ERP system

• Strong written and verbal communication skills - professional email etiquette and confident phone manner
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Ability to plan and prioritise workload to meet deadlines
• Accurate and efficient at data entry and order processing
• Self‑motivated, organised, and able to work independently as well as part of a team
• Professional, polite, and customer‑focused approach

• ERP order processing experience
• A background within the distribution and/or manufacturing sector

The Adecco Group UK & Ireland is an Equal Opportunities Employer.