Customer Service Advisor

Customer Service Advisor

Hybrid Working Pattern

At HSS Pro Service Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.

We are now looking to add a Customer Service Advisor to our team to handle customer requests, support any logistics queries and be the crucial link between our customers and suppliers.

• Handling all customer requests within agreed SLAs and supporting any logistics queries
• Making recommendations to customers and supporting the ordering process
• Coordinating third-party carrier movements to ensure timely deliveries
• Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
• Negotiating with suppliers when needed to optimise contract costs
• Educating customers on our diverse divisions to enhance service value
• Meeting and exceeding key KPIs, including job completion rates and margins

• Strong customer service experience and logistics knowledge
• Excellent communication skills for building lasting relationships
• Proven multitasking abilities and attention to detail
• Resilience and tenacity to thrive in a fast-paced operational environment

• Your birthday each year as annual leave to spend how you want to!
• One paid volunteering day each year to give back to your community
• Training and development opportunities to grow your career and skills
• Wellbeing and healthcare support - at work and at home
• A culture of revolution, driving digital change in a traditional industry
• Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
• Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more

We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, switching careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at and one of our team will be happy to help.