Customer Support Advisor

Customer Support Advisor

Location:

Manchester City Centre

Salary: 26,600 per annum

Full-time (Mon-Fri)

We're recruiting for a fast-growing healthcare software company based in Manchester, looking to appoint a Customer Support Advisor to join their Service Desk team.

This role is the first point of contact for customers, supporting users via a customer portal and phone, logging and managing incidents, troubleshooting basic technical issues, and escalating more complex cases to 2nd Line/Customer Success teams.

• Act as first-line support for customer queries
• Log and manage incidents via a ticketing system
• Diagnose and resolve basic software/app issues
• Escalate high-priority or complex cases appropriately
• Liaise with internal Product & Development teams
• Perform basic cloud-based technical tasks

• 1-2 years' experience in a Service Desk / IT Helpdesk / Customer Support role
• Strong communication skills (verbal & written)
• Basic technical troubleshooting ability
• Experience using ticketing systems (e.g. Zendesk, Freshdesk)
• Highly organised with a customer-focused mindset
• Willingness to travel to GP practices if required

• Experience with in Health Tech or SaaS
• CRM/helpdesk system knowledge
• Remote support tool experience
• Understanding of GDPR

If you're passionate about delivering excellent customer service in a tech-driven environment and want to grow within a forward-thinking organisation, apply today.

Further information available upon application. Please contact (url removed) or call (phone number removed) for more information.