Customer Complaints Manager

Position: Housing Customer Complaints Manager
Eden Brown are working in partnership with a well known Housing Association as they look to recruit a Housing Customer Complaints Manager on an 8 week contract in Manchester

As the Housing Customer Complaints Manager your role will involve:

- Project Management;
Prioritising services across the Complaints and Call Centre teams
- Customer Services:
Leading on re-evaluating processes
- Customer Excellence:
Developing and Improving Customer Excellence
- Complaints:
Identifying opportunities to improve the complaints process for both staff and tenants
- Presentations:
Delivering presentations with the above
- Analysis - Analysing data and statistics to formulate new and improved strategies

Due to the nature of this role 'no line management' is required for this short term contract

* Please only apply if you have Social Housing experience/expertise
* Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy