Customer Service Support

Customer Service Administrator | Digital Support

Salary: £13.13 per hour

Hours:

35 hours per week, Monday to Friday

Working Hours:

8:30am - 5:00pm

Location:

Office-based, Manchester City Centre

Contract:

Temporary to Permanent (initial 12‑week period)

Customer Service Administrator - Manchester City Centre

We are looking for Customer Service Administrators to join a busy and expanding customer support team based in, Manchester. This is an office-based role focused on assisting customers through online chat and other digital communication channels.

This position is well suited to individuals with experience in customer service, administration, contact centres, retail, hospitality, or any customer-facing environment. Strong communication skills and a proactive approach to helping customers are key.

Key Responsibilities

Managing customer enquiries via online chat in a professional and timely manner

Using internal systems to respond to queries and provide accurate information

Following established processes and guidelines to ensure consistent service

Resolving customer issues efficiently while maintaining a positive experience

Developing strong knowledge of products, services, and internal procedures

Maintaining high standards of written communication and customer care

Skills & Experience Required

Previous experience in customer service, administration, contact centres, retail, hospitality, or similar roles

Excellent written communication skills

Strong attention to detail and accuracy

Calm, organised, and able to work well under pressure

Confident using computer systems and digital platforms

A professional, customer-focused approach

What's on Offer

Competitive hourly rate of £13.13

Full-time hours, Monday to Friday

Central Manchester office location

Structured working hours in an office-based environment

Potential for a permanent role after the temporary period

Supportive and fast-paced team environment

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age