Manchester - STARS Relief Front of House, Brand Ambassador

Overview

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team. Working for our high-profile clients in the Manchester area. STARS provide a two roles in one service to our clients, their staff, visitors and customers, combining excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management with a discreet and vigilant security service.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here:

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embod y a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with recurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in keeping with the values, brand identity and culture of both
• Patrolling
• Data monitoring
• General security duties
• Locking and unlocking premises
• Liaising with clients/tenants
• Attending to alarms
• Inductions for staff/visitors

• British National, (No-dual nationality)
• SC clearance required - we will assist to gain
• 5 year checkable history
• Exceptional customer service skills
• Computer literate
• Due to the nature of the role, a full UK driving licence and access to your own vehicle are required

Please only apply if you have experience delivering exemplary customer service in a fast paced corporate environment with exceptional levels of communication and personal presentation.

• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we're here to support you—just email us if you need help.

We are an inclusive employer, proud of our Level 2 Disability Confident status. We support equality through Employee Networks and initiatives such as the Race at Work Charter and the Armed Forces Covenant.

Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity:
  We see potential in every person and situation
• People:
  We open our eyes to all thats good
• Purpose:
  
  We make your world a safer place

Join a team that values you. Click Im Interested and start your career with Securitas UK today. See a different world.