Helpline Advisor

Position: Home Helpline Advisor
Location: Trafford Park

Customer Service Advisor – Trafford Park

| 8am – 4pm | Mon – Fri | Hybrid, 2–3 Office Days Per Week

We’re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers.

What you'll be doing:

Answering inbound calls from homeowners regarding property updates and issues

Handling high volumes of customer queries with professionalism and patience

Managing and de-escalating calls from unhappy or concerned clients

Providing clear and concise updates, logging information accurately

Learning basic technical knowledge to help guide callers (full training provided)

What we’re looking for:

Previous experience in a call centre or customer-facing role

Confident communicator with a calm and composed phone manner

Able to manage difficult conversations and turn them into positive experiences

A proactive team player with strong attention to detail

Comfortable with basic tech and willing to learn on the job

The Details:

£14.29 per hour (Paid weekly!)

Location:

Trafford Park (2–3 days per week in-office)

Hours:

8:00am – 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm)

Hybrid working after training

If you’re someone who thrives under pressure and takes pride in supporting customers through their queries, we’d love to hear from you