Rental Operations Agent

Overview

Job Title:

Rental Operations Agent

Salary: £25,500.00 plus commission

Hours:

Full time, permanent, rotational shift pattern Monday – Sunday

Other:
Free parking & Uniform

Location:

Manchester, United Kingdom

We are looking for someone brilliant at creating unbeatable experiences that keep customers coming back time and again. You’ll feel comfortable understanding and promoting the extra products and services that suit each person’s needs as part of our journey to becoming the best vehicle rental company in the world.

You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and recognising our employees for the great job they do.

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador – positively promoting our products and services.
• Working towards targets to increase productivity and sales.

• Customer service experience
• Excellent communication skills
• Team-player
• Friendly, positive, ‘can-do’ attitude
• Flexible work approach due to annualised hours and varied tasks
• A full valid driving licence with 12 months’ experience

Great customer experiences begin with team members who feel valued and respected. We are committed to looking after our people as much as our customers.

• 33 days holiday inclusive of bank holidays
• Discount account with access to perks (free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses, and more)
• Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group (including Zipcar)
• Opportunity to earn monthly commission

Avis Budget Group is a leading global provider of mobility solutions, operating three brands – Avis, Budget and Zipcar. We offer car and truck rental and on-demand car sharing, with a mobility ecosystem of more than 11,000 locations in approximately 180 countries.