Customer Success Manager

Customer Success Manager – Strategy / Communication – Hybrid (3-4 days onsite) – Manchester

Are you the kind of Customer Success Manager who enjoys being the glue between customers and product? The person who actually listens, spots patterns, and makes sure feedback turns into action rather than disappearing into a black hole?

This is an opportunity to join a small, growing tech business and become their first-ever Customer Success Manager
. There is no inherited playbook here. No established process you have to tiptoe around. You’ll be setting the standard for how customer success works from day one.

The product is already live and being used. Customers are onboarded, engaged, and talking to the business. What’s missing is a dedicated person to own those relationships, understand how customers are using the platform, surface issues early, and act as the voice of the customer internally.

This is not a sales role. There are no targets to upsell or renewals to close. Your job is to make customers successful, heard, and confident that the product is moving in the right direction for them.