Customer Solutions Advisor

Job Description What you can expect

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer.

One of the key responsibilities of the Customer Services Advisor is to use the tools provided to complete their tasks to the best of their ability. Additionally, the role requires a strong working relationship with both domestic transport and operations to provide the best all‑round solution for our customers.

• Ensuring Quality is at the heart of our processes.
• Customer queries and escalations via phone, email, face to face.
• Working closely with imports, exports, charter, domestic and warehouse.
• Raising issues with partners.
• Spot quotes and existing business sales calls, supporting the development of a “hot prospect” list of potential new lanes or lost business.
• Supporting Sales Hub & external sales.
• Onboarding new customers.
• Servicing new business.
• Improving and finding inefficiencies and cost savings within the processes.
• Providing reports on turnover, margins, bookings, top/flop business.
• Project work and KPI production.
• Participate in training sessions to remain updated on compliance protocols and procedures.
• Any other additional tasks in line with the evolving needs of the business.

• Analytical.
• Time management.
• Communication.
• Advanced IT skills inclusive of Microsoft Excel.
• Attention to detail.

• GCSE or equivalent in English and Math.
• Road freight background.
• Proven record of internal sales.
• Strong Customer Service.