Installation Coordinator

Installation Coordinator | Old Trafford | Full Time, Office Based | £25,000–£28,000 per year

Do you enjoy keeping things organised, coordinating people, and delivering great customer service?

Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.

• Competitive salary of £25,000–£28,000 per year
• Up to £250 monthly bonus based on performance
• 20 days holiday + 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days)
• Company pension and private medical insurance
• Casual dress code and on-site parking
• Join a vibrant, close-knit, and established team with direct access to our Operations Director

• Excellent communicator with a professional telephone manner
• Enthusiastic, polite, and self‑motivated
• Highly organised with attention to detail
• IT literate and a team player
• Experience in scheduling/planning is helpful but not essential — full training provided
• A strong desire to deliver first‑class customer service

• Efficiently schedule and dispatch engineers to customer sites
• Monitor engineer activity and progress
• Manage incoming phone calls, emails, and support tickets within agreed SLA’s
• Process orders and close job tickets to ensure work is completed satisfactorily
  
  Record all customer communications within the CRM
• Contribute to improving our customer service standards by providing a professional and efficient service

Your data will be handled in line with GDPR